Khelo Unity Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction & Scope

Khelo Unity (referred to herein as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. We believe that protecting user privacy is not merely a legal obligation — it is a core ethical commitment.

This Privacy Policy explains how Khelo Unity collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure. This policy applies to our website, mobile app, and all other services.

By creating an account or using the Khelo Unity platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

2 Information We Collect

Khelo Unity only collects information that is necessary to provide our services. We never ask for unnecessary or excessive data. A full breakdown of what we collect is provided below:

3 Purpose of Data Use

Khelo Unity uses the information we collect for the specific purposes outlined below. Each purpose is directly tied to delivering a better experience for you:

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and confirm withdrawals.
• KYC verification: To verify identity in accordance with international AML requirements.
• Customer Support: To resolve your complaints, questions, or issues.
• Relevant Offers: To show you promotions and bonus offers tailored to your preferences.
• Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To share data with government or regulatory authorities when required.
• Platform Development: To analyze and improve your gaming experience, making it smoother and more enjoyable.

Khelo Unity does not use your data for any purpose beyond those stated above. If we ever need to use your information for a new purpose, you will be informed in advance and your consent will be obtained where required.

4 Data Sharing & Disclosure

Khelo Unity does not sell your personal information. However, in the following limited circumstances, certain data may be shared with trusted partners:

Data Sharing Circumstances:

• Payment Provider: Only the information necessary to complete transactions is shared with mobile banking services such as Bkash, Nagad, and Rocket.
• KYC verification service: With approved third-party verification providers for identity verification purposes.
• When legally required: To comply with court orders, regulatory directives, or AML legislation.
• Fraud Prevention: To ensure security through fraud detection services.
• Business Changes: In the event of a merger or acquisition, you will be notified in advance.

5 Data Security Measures

Khelo Unity uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered, so if one layer is compromised, the next remains active.

• 256-bit SSL/TLS Encryption: All data is fully encrypted during transmission.
• Encrypted Database: All sensitive data stored is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: Independent third-party experts conduct regular audits of our systems.
• Access controls: Only authorized personnel may access specific data.
• Firewall & DDoS Protection: Servers are protected against external attacks.

6 Cookie Policy

Khelo Unity uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality.

Cookie Types:

• Essential cookies: Maintaining login sessions and ensuring security are essential for the site to function — these cannot be disabled.
• Functional Cookies: Remembers your language preference and theme settings — you can turn this off at any time.
• Analytics Cookies: To understand which parts of the site are used most — can be disabled.
• Marketing Cookies: To show you relevant offers based on your preferences — you may withdraw your consent at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.

7 Data Retention Period

Khelo Unity does not retain data longer than necessary. Specific retention periods apply to different types of information:

• Account information: For the duration of active account use and for 5 years after closure.
• Financial transaction records: Minimum 5 years as required by AML regulations.
• KYC documents: 5 years after verification, or longer if required by law.
• Customer Support Contact: 2 years.
• Website Logs & Device Information: 90 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized in a way that makes identification permanently impossible.

8 Your Privacy Rights

Every Khelo Unity member has specific rights over their own data. We respect these rights and do our best to fulfill them as promptly as possible.

9 Protection of Minors' Data

Khelo Unity is an 18+ platform. We never knowingly collect or store personal information from anyone under the age of 18. Age verification steps are taken at the time of registration.

If a minor's data enters our system by any means, the relevant account will be closed and the data deleted as soon as we become aware.

10 Changes to the Privacy Policy

Khelo Unity may update this Privacy Policy from time to time. We always aim to notify members of any changes before they take effect.

• For minor changes, the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified by email or platform notification at least 14 days before they take effect.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Previous versions of the policy are kept in our archive. Any earlier version can be made available upon request.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, our dedicated Privacy Team is ready to help. We typically respond within 3 business days.

We take every complaint seriously. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. Bangladesh law will govern the resolution of any disputes.