Responsible Gaming

Khelo Unity Responsible Gaming — Your Complete Guide to Safe Gaming

Gaming is for fun — not stress. Khelo Unity believes responsible gaming is the best gaming. Use our tools and guidelines to keep your gaming experience healthy and enjoyable.

18+ Age restrictions apply

24/7 Providing Support

100% Confidential Support

Why is responsible gaming important?

At Khelo Unity, we see gaming as a healthy form of entertainment. Online gaming can be fun, but going beyond your limits can lead to financial and mental health problems. Responsible gaming isn't just about playing less — it's about playing smart, knowing your limits, and seeking help when you need it.

Our responsible gaming program is built on three core pillars: prevention, protection, and support. The well-being of every member is our top priority at Khelo Unity. We want you to enjoy gaming for the long term, so our tools are easily accessible to everyone.

Online gaming is growing rapidly in Bangladesh. Khelo Unity is committed to actively fostering a culture of responsible play — not just following the rules, but genuinely caring about your wellbeing.

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Core principles: Gaming should always be a source of entertainment, not income or a way to solve problems. Whenever you feel gaming is getting out of control, reaching out for help is the brave thing to do.

5 Habits of a Responsible Gamer

1 Set a budget in advance and play within that limit
2 Play in sessions — not for hours on end
3 Never place bigger bets out of frustration after a loss
4 Spend time with family and friends, not just gaming
5 Play for fun, not in hopes of winning

Khelo Unity's Responsible Gaming Tools

Our dedicated protection features to keep your gaming experience safe

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Setting Deposit Limits

Set a maximum deposit limit — daily, weekly, or monthly — in advance. Once set, lowering the limit takes effect immediately; increasing it requires a 24-hour wait, which helps prevent impulsive decisions.

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Session Time Limit

Decide in advance how long you want to play in one session. When the time is up, Khelo Unity automatically sends a reminder and can end the session if needed. Managing your time well is a cornerstone of responsible gaming.

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Self-Exclusion Feature

If you feel you need a break, the Self-Exclusion option lets you suspend your account for anywhere from 30 days to 5 years. During this period, no marketing messages will be sent to you either.

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Gaming History Review

You can view your full betting and gaming history at any time — how much you've spent, how long you've played, all clearly available. Understanding your own patterns is the first step toward responsible gaming.

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Cooling-Off Period

The cooling-off feature helps prevent impulsive decisions. You can pause your gaming activity for anywhere from 24 hours to 6 weeks — giving yourself space to think clearly before acting.

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Reality Check

At regular intervals, Khelo Unity displays a pop-up notification — a summary of how long you've played and how much you've won or lost. This reality check keeps you alert and aware.

Recognise the Signs of Problem Gaming

Many people don't realize when gaming shifts from entertainment to a problem. If you notice the signs below, it's time to act. These aren't signs of weakness — they're signs of self-awareness:

🔴 Chasing losses by playing again and again, only to lose even more
🔴 You are using household, rent, or emergency funds for gaming
🔴 You are being dishonest with family or friends about your gaming
🔴 You feel restless, irritable, or anxious when not gaming
🔴 Work, studies, or your social life are being affected by gaming
🔴 Repeated attempts to stop gaming have failed

Steps to Set Your Limits

Activating protection tools on Khelo Unity is simple. Just follow the steps below:

Log in to your account

Go to the Responsible Gaming menu

Go to Settings and select the "Responsible Gaming" option.

Choose your preferred limits

Set whichever limit you need — deposit limit, session time, or self-exclusion.

Confirm and Save

Changes take effect immediately once confirmed. You can review them at any time.

More ways to keep yourself protected

Khelo Unity's Detailed Protection Tools & Guidelines

Account Verification & Age Restrictions

Khelo Unity is strictly for users aged 18 and above. Age is verified at registration. If you suspect a minor is using the platform, please contact support immediately.

Loss Limit

Gaming will automatically stop once you reach a set loss amount. You can set separate daily, weekly, and monthly loss limits.

Marketing Communications Opt-Out

You can opt out of promotional emails, SMS, or notifications at any time. When self-exclusion is active, no offers or bonus messages will be sent.

Protecting Family Members

If a family member is struggling, you can contact our support team on their behalf. Full confidentiality is maintained.

Gaming Log & Reports

You can download a full report of your gaming history at any time. This helps you analyse your habits and make informed decisions.

Expert Support Channels

Our trained support agents are ready to answer any responsible gaming questions, seven days a week, from 9 AM to 11 PM.

Assess Yourself

Answer the following questions honestly. This is not a test — it's an opportunity to become more aware of your own gaming habits.

1. How much time did you spend gaming last week?

1–2 hours 3–5 hours 6–10 hours 10+ hours

2. Have you used money meant for essential expenses on gaming?

No, never It has happened once Happens sometimes Happens often

3. Have you played more to try to recover after a loss?

No Sometimes Often Always

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Please note: If your answer to the second or third question is "Often" or "Always", it may be time to use Khelo Unity's self-exclusion or limit-setting tools, or to seek professional support.

Common Questions About Responsible Gaming

Questions you might have

Yes, but self-exclusion cannot be cancelled before the period ends. Once the chosen duration is complete and a cooling-off period has passed, you can request to reactivate your account. This protection is intentionally kept strict.

Requests to increase your deposit limit take 24 hours to take effect. This waiting period is in place to prevent impulsive decisions. Lowering your limit, on the other hand, takes effect immediately.

No. Khelo Unity is strictly for users aged 18 and above. Age is verified at registration. If you suspect a minor is using the platform, contact our support team immediately — we will act quickly.

Start by reaching out to the Khelo Unity support team — we will assist you confidentially. You can also let a trusted family member know, and seek advice from a mental health professional if needed. Asking for help isn't weakness; it takes courage.

Setting limits will not affect your bonuses. However, if self-exclusion is active, no promotional offers will apply during that period — since marketing messages are paused as well. Once your account is reactivated, you'll be eligible for bonuses again.

At the interval you set — such as every 30 minutes or 1 hour — a pop-up will appear. It will show your total play time, a win/loss summary, and give you the option to continue or stop. This tool keeps you aware and in control.

Help Is Always Within Reach

You're not alone — Khelo Unity is always here for you

Live Support

Our trained support team is available via live chat 7 days a week, from 9 AM to 11 PM.

9 AM – 11 PM

Email Support

Send any responsible gaming questions or requests by email. We respond within 3 business days.

[email protected]

Confidential Support

You can get support in complete confidence. No judgment — just help.

100% Confidential

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Need urgent help? If you feel gaming is causing serious problems in your life, please contact Khelo Unity Support immediately. We'll guide you to the right help. Speaking with a mental health professional can also be an important step.